If you have a complaint please talk to us about it.
While we hope it doesn’t happen, we understand that sometimes things don’t go as smoothly as you would like. When this happens, please let us know so that we can fix the situation quickly and fairly.
We have set up a process that ensures the right people hear about and address your complaint:
1. Talk to the person who handled your enquiry or claim
Concerns can often be resolved straight away by talking to us. Please contact the person who handled your enquiry or claim and explain the situation to them.
If you have any information that we weren’t aware of that would help us review the matter, please let us know.
2. Talk to the Manager
If you feel uncomfortable dealing with the person handling your enquiry or claim, or you are not satisfied with their response, please contact the Manager. The Manager will consider all your concerns and carry out a full review, keeping you informed of the progress and will work to resolve your complaint as quickly as possible.
3. Talk to the General Manager
If the Branch Manager is unable to resolve the problem you may make a formal complaint to:
The Managing Director
National Pacific Insurance Ltd
Private Bag, Apia, Samoa
Telephone: (685) 20481
Fax: (685) 23374
For more information or to make a complaint, please call or visit us:
Suite 202, 2nd Floor
Manager: Agnes Polu
Phone: +684 633 4266